Privacy Policy
How Solariqeva, a Canadian flower studio, handles your personal information when you browse, order or contact us through solariqeva.world.
Introduction
We remember when privacy policies felt like walls of text that only lawyers could love, but as customers ourselves we prefer knowing, in plain language, what happens to our details once we type them into a site. This Privacy Policy explains how Solariqeva, a Canadian flower studio operating solariqeva.world, collects, uses, stores and shares personal information about people who browse our pages, place orders for bouquets or floral compositions, or contact us with questions about flowers, weddings or deliveries.
Because we work with real addresses, names and messages every day, we treat privacy as part of the service, not an afterthought. Here you will find which data we collect directly from you, which information is gathered automatically when you use solariqeva.world, how we rely on certain service providers, how long we keep records and what rights you have under applicable Canadian privacy laws. Reading this page alongside our Cookie Policy and Disclaimer gives you a fuller picture of how we handle information across the studio and the site.
How we collect information
When you browse solariqeva.world or interact with our studio, we collect information in a few main ways. Some data you provide directly, for example when you place an order, send us a message or sign up for updates. Other data is collected automatically through your browser and our technical systems, such as logs and cookies. In some cases we may also receive information from service providers who help us run the site or process payments. This section outlines the main categories so you know what is involved when you use our services.
Information you give us directly
- Contact details you provide, such as your name, email address, phone number and, where relevant, delivery address for your orders.
- Order details, including the bouquets or compositions you choose, card messages, preferred delivery dates and any notes you share about recipients or spaces.
- Account information, if you create one, such as your chosen username, password and saved preferences or addresses.
- Communication records, including messages you send us, feedback you share and any responses we provide as part of our ongoing conversations.
- Preferences you tell us about directly, such as favourite colours, flowers you wish to avoid, or how you prefer to be contacted about your orders.
Information collected automatically
- Technical details about your device and browser, such as type, version and operating system, to help us display the site correctly and troubleshoot issues.
- Log data about how you navigate the site, including pages visited, time spent and approximate location based on IP address, for analytics and security.
- Information about how you arrived at solariqeva.world, such as from a search engine or external link, so we can understand which channels are most useful.
- Data collected through cookies and similar technologies, which may record preferences, session identifiers and interactions with certain features.
- Security related signals, such as unusual access patterns, which help us detect potential misuse or attempts to interfere with our services.
How we use your information
We use the personal data we collect to run a functioning flower studio rather than a data business. That means processing orders, arranging deliveries, answering questions, maintaining our site and complying with legal obligations in Canada. We also use aggregated insights to understand how people find and use solariqeva.world so we can make it clearer and more useful. In some cases we may send you information about our services where allowed by law and your preferences, always with a way to opt out.
- To process and deliver your orders, including managing payments, preparing bouquets or compositions, coordinating delivery and sending order updates.
- To respond to your questions, requests or feedback when you contact us by email, phone or through forms on solariqeva.world.
- To manage our relationship with you as a returning customer, including remembering preferences you share and informing you about relevant service changes.
- To operate, maintain and improve solariqeva.world, including troubleshooting, data analysis, testing and monitoring usage patterns for security and performance.
- To send you service related communications, such as confirmations, reminders and important notices about our terms, policies or studio operations.
- To carry out analytics and reporting, often in aggregated or pseudonymised form, so we can understand which parts of our site and services are most useful.
- To comply with legal and regulatory obligations, respond to lawful requests from authorities and enforce or defend our rights where necessary.
Our promise: We know privacy policies often feel like dense hedges you have to fight through just to send a simple bouquet, so we wrote ours as clearly as we reasonably can. We collect only the information we need to run a small Canadian flower studio, use it in ways that match what we tell you here, and take practical steps to protect it from misuse. This page explains what data we collect, why we collect it, how long we keep it and what rights you have, so you can decide how you want to interact with solariqeva.world and with us.
When we share your information
We do not sell your personal data, but we do share it with selected service providers who help us run solariqeva.world and deliver our flowers, such as payment processors, hosting companies, email services and delivery partners. These providers are only given the information they need to perform their tasks and are expected to handle it securely and in line with applicable privacy laws. We may also share information when required by law, to protect our rights, or in connection with a business reorganisation involving our studio.
Service providers who help us
To run solariqeva.world and deliver our bouquets and compositions, we rely on third party service providers for tasks such as website hosting, analytics, email delivery, payment processing and courier services. These providers may process your personal data on our behalf, following our instructions and subject to appropriate contractual safeguards. We choose partners carefully and expect them to use your information only for the services they provide to us, not for their own independent purposes.
When we process data to meet legal duties
We may process and store certain personal data because we are required to do so by law, for example to comply with tax and accounting rules, respond to lawful requests from authorities, or meet record keeping duties connected to our business in Canada. In these cases, our legal basis is compliance with a legal obligation rather than your consent or a contract.
Anonymous statistics
We sometimes use aggregated, anonymous statistics to understand how people use solariqeva.world, such as which pages are most visited or how many visitors come from a particular region, and these reports do not identify you personally but help us improve our bouquets, compositions and online experience.
Your choices and rights
Depending on where you live and how you interact with us, you may have rights over your personal data, such as accessing it, asking for corrections, requesting deletion or objecting to certain uses. These rights are not absolute and may be subject to conditions or exceptions under Canadian privacy laws, but we take them seriously and will consider each request in line with our legal obligations and the nature of the data we hold.
- You can ask us what personal data we hold about you and receive a copy in a readable format, subject to legal limits and reasonable verification steps.
- If you believe that personal data we hold about you is inaccurate or incomplete, you can ask us to correct or update it so our records remain reliable.
- You can ask us to delete some or all of your personal data when it is no longer needed, when you withdraw consent, or when you believe it has been processed unlawfully, subject to legal retention requirements.
- You may request a copy of certain personal data in a structured, commonly used and machine readable format, and ask us to transmit it to another organisation where technically feasible and legally required.
- In some cases you have the right to object to our processing of your personal data, particularly where we rely on legitimate interests or use your information for certain marketing activities.
- You may request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or consider an objection you have raised.
To exercise any of your privacy rights, please contact us using the details on our contact page and clearly state which right you wish to exercise and what your request covers; we may ask for additional information to verify your identity and will respond within a timeframe that aligns with applicable Canadian privacy laws.
How we protect your data
We treat the security of your personal data as part of running a responsible studio, using a mix of technical and organisational measures designed to reduce the risk of loss, misuse or unauthorised access. No system can be perfectly secure, but we work to keep our tools updated, limit who can see which information, and choose service providers that take security seriously, especially where payments and hosting are involved.
Technical measures
- Using secure connections where appropriate to reduce the risk of data being intercepted while it travels between your device and our systems.
- Keeping software and systems reasonably up to date to benefit from security patches and improvements provided by vendors and hosting partners.
- Applying access controls and authentication measures so that only authorised team members and service providers can reach specific types of personal data.
- Backing up certain data in secure environments to support recovery in case of technical failures or other disruptions.
Organisational measures
- Limiting access to personal data within our studio to team members who need it to perform their roles, such as preparing orders or handling customer support.
- Providing guidance to our staff about how to handle personal information securely and respectfully as part of their everyday work with orders and messages.
- Using clear procedures for handling privacy related requests, such as access or deletion, so they are tracked and resolved in a timely and consistent way.
- Reviewing our relationships with service providers to ensure that contracts and practices reflect appropriate privacy and security expectations.
How long we keep your data
We keep your personal data only for as long as it is reasonably needed for the purposes described in this policy, including providing services, managing our relationship with you, meeting legal, tax or accounting obligations, and resolving disputes. The exact period depends on the type of information, how often you order, and any applicable legal requirements in Canada that require us to retain certain records for defined periods.
- If you create or use an account with us, we may store your login details, basic profile information and order history to make future bookings easier.
- Details about how you use our content, such as which articles or information pages you read and how long you stay on them, collected through analytics tools in aggregated or pseudonymised form.
- Copies of messages you send us, such as emails or contact form submissions, including the content of your questions and our responses, so we can follow up and keep a record of our conversations.
- Payment related information, such as transaction amounts and billing details, processed through our chosen payment providers, who handle sensitive card data on our behalf.
- Information about your communication preferences and interactions with any newsletters or updates we send, such as opens or clicks, where allowed by law and your settings.
When we no longer need personal data, we either securely delete it or anonymise it so it can no longer be linked to you, and we review our records periodically to remove information that is no longer relevant.
International data transfers
Because we use digital tools and service providers that may store or process data outside Canada, your personal information can, in some cases, be transferred to other countries with different privacy laws. When this happens, we aim to choose providers that offer protections comparable to those expected in Canada, such as contractual safeguards, recognised frameworks or other appropriate measures designed to keep your data secure during transfer and storage.
- We may store personal data on servers located outside Canada when using reputable cloud hosting or software services that help us run solariqeva.world and related tools.
- Some service providers we rely on for analytics, email or payments may process data in other countries, subject to their own compliance obligations and security frameworks.
- Where possible, we aim to choose providers that offer contractual commitments, recognised certifications or other safeguards intended to protect transferred data.
- If you would like more information about how your data may be transferred internationally in connection with our services, you can contact us and we will share what we reasonably can about the arrangements in place.
Cookies and similar technologies
We use cookies and similar technologies on solariqeva.world to help the site function, remember certain choices and understand how visitors use our pages. Some cookies are essential for security and basic navigation, while others support analytics, preferences or limited marketing activities. You can learn more about the specific types we use and how to manage them in our separate Cookie Policy, and you can usually control cookies through your browser settings as well.
Types of cookies we use
- Essential cookies support core functions such as secure page loading, navigation, session management and remembering that you have closed certain notices, and without them parts of the site may not work properly.
- Performance or analytics cookies help us understand how visitors use solariqeva.world by collecting information like page visits and click patterns in aggregated form, allowing us to improve content and navigation.
- Preference or personalisation cookies remember certain choices, such as language or region, and may help tailor content so it feels more relevant to your previous visits and interactions.
- Functionality cookies remember choices you make, like language, region or certain display settings, so your experience on solariqeva.world feels more consistent and personalised between visits.
If you change your cookie preferences or block certain categories, some features of solariqeva.world may work less smoothly or become unavailable, but essential cookies will continue to operate where required for the site to function securely.
Changes to this Privacy Policy
From time to time we may update this Privacy Policy to reflect changes in our services, our use of technology, our choice of service providers or applicable laws and guidance. When we do, we will post the revised version on this page and update the dates so you can see when the most recent changes took effect, and we may provide additional notices for important updates.
- If we make significant changes to how we collect or use your personal data, we will update this policy and adjust the effective date at the top of the page.
- For changes that materially affect your rights or the way we rely on your consent, we may also provide a more prominent notice on solariqeva.world or contact you directly where appropriate.
- Minor updates, such as clarifications of language or corrections of small errors, may be made without special notices, but the updated version will always be available here.
- Continuing to use solariqeva.world or our services after changes take effect means you acknowledge the revised policy, so we encourage you to review it periodically.
We encourage you to review this policy periodically, especially before placing new orders or sharing new information with us, so you stay informed about how we handle your personal data.
How to contact us about privacy
If you have questions about this policy, want to exercise your privacy rights or need clarification about how we handle your information, you can contact our studio team using the details on our contact page. Please describe your request clearly, avoid including sensitive information unless necessary, and be prepared to confirm your identity so we can protect your data from unauthorised access.
Solariqeva
319 West Hastings Street, Suite 400, Vancouver, BC V6B 1K6 Canada
Phone: +1-%39-391-1422
Email: content@solariqeva.world